Judicial Review – FAQ

What is it?

In January 2011, The British Bankers' Association (BBA – which represents banks and lenders) launched a judicial review over new rules on how complaints about payment protection insurance (PPI) should be handled. As a result of this review, all lenders and banks placed current PPI Complaints on hold until the review was resolved.

What Happened?

In April 2011, it was announced that the BBA had lost the High Court ruling, and would now have to take complaints off hold and investigate them. The BBA had 21 days to consider whether or not to appeal.

In May 2011, it was announced that all major lenders (Lloyds, Halifax, RBS, Natwest, MBNA, Bank of Scotland, HSBC, Blackhorse) decided to not appeal against the decision and set aside massive provisions to deal with PPI complaints and must now investigate and respond to all PPI complaints against them.

I have a complaint ongoing. What does it mean for me?

If you have a complaint ongoing at present with Strathern Associates, then you don’t need to do anything. We will continue to process your complaint in the most efficient way possible and will notify you as soon as we have a final decision.

It is possible that your lender or bank may contact you directly, or send correspondence to you, relating to your complaint – If this happens, please inform us as soon as you can: 0800 917 2905.

I would like to start a complaint. What should I do?

Contact one of our expert advisors: 0800 917 2905. Strathern Associates can process any PPI complaints relating to loans or credit cards, quickly and efficiently.

There are no upfront fees or costs, and only a 20% deduction of anything you get back (for further information, see the ‘fees’ section of the website)

Click here to start a claim now